{"id":4985,"date":"2024-01-29T14:35:09","date_gmt":"2024-01-29T13:35:09","guid":{"rendered":"https:\/\/e-vis.se\/?page_id=4985"},"modified":"2026-03-23T15:11:23","modified_gmt":"2026-03-23T14:11:23","slug":"alerts-and-exceptions","status":"publish","type":"page","link":"https:\/\/e-vis.se\/en\/alerts-and-exceptions\/","title":{"rendered":"Alerts and Exceptions"},"content":{"rendered":"\n
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Alerts and Exceptions<\/h2>\n\n\n\n

When pharmacies, wholesalers or other end users check a pack against EMVS, the database always sends a response back to the end user. Some warnings also generate alerts which are sent to the pharmaceutical company. <\/p>\n\n\n\n

e-VIS has published recommendations for how warnings and alerts should be handled in the EMVS. The recommendations are a supplement to the EMVO Best Practice on Alert Handling.<\/p>\n\n\n\n

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e-VIS Alert Management System \u2013 NMVS Alerts<\/a><\/div>\n\n\n\n
Mock exercise for alert management<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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When pharmacies, wholesalers or other end users check a pack against the SMVS (e-verification database), the database always sends a response back to the end user. The response may either be information that the decommission of the pack was successful, or an exception from the system. Certain exceptions also generate alerts, which means that e-VIS and the pharmaceutical company are notified of the exception.<\/p>\n\n\n\n

e-VIS has developed recommendations for how exceptions and alerts should be handled in the e-verification system. e-VIS recommendations for the handling of exceptions and alerts from SMVS<\/em><\/strong> have been developed together with pharmacies, wholesalers and pharmaceutical companies. The recommendations complement the EMVO Best Practice on Alert Handling<\/em>.<\/strong><\/p>\n\n\n\n

End users (pharmacies, wholesalers and healthcare providers) must investigate all exceptions, alerts and unexpected responses generated in the SMVS after checking and decommissioning packs.<\/p>\n\n\n\n

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\u201cProvide for investigation of alerts\u201d<\/h2>\n\n\n\n

e-VIS must ensure that all alerts generated by end users in Sweden are investigated. e-VIS does this by collecting investigations of the alerts from end users (pharmacies, wholesalers and healthcare providers) and from the MAH\/pharmaceutical company.<\/p>\n\n\n\n

The purpose of investigating exceptions and alerts is to ensure that a technical or process-related cause can be found with the end user or the pharmaceutical company and thus ensuring that warning or alert does not represent a possible falsification.<\/p>\n\n\n\n

Reporting or feedback to e-VIS from end-users and MAH:s should occur as soon as possible, but no later than within 2 working days.<\/p>\n\n\n\n

Reporting of packs with errors in EMVS via the claims channels \u2013 reklameral\u00e4kemedel.se<\/h3>\n\n\n\n

End users must report packs with suspected or confirmed quality issues to the MAH or their local representative. If the cause of the alert cannot be found on the end user\u2019s side, the pack should be reported.<\/p>\n\n\n\n