Description
SMVS and EU Hub was up and functioning but could not be contacted due to the failure to resolve the URLs *.nmvo.eu. This was identified to be due to the EUR ID registry suspending the domain.
The EUR ID Registry suspended any domains registered to a UK Address on 1st January due to Brexit. It is no longer possible to have an .EU domain registered to a UK Address.
As the *.nmvo.eu address was still registered to Solidsoft Reply’s office in the UK (Basingstoke), it triggered the domains to be suspended.
Notification of action needing to be taken from the domain registrars was not received by Solidsoft Reply due to a legacy email address being used by the Domain Registrars.
Once the issue was identified, the registration address was updated (to Solidsoft Reply’s Italian Head Office address) and the domain registrars were contacted. An emergency change request was submitted to the EUR ID registry who approved removal of the suspension at approximately 13:00 (UK time).
As preventive measure all .eu domain entries have been updated with the Reply corporate address in Italy and the email address registered with the domain registrars has been updated to that of the Solidsoft Service Desk.
Timeline
- At 01.00 (00.00 UK Time) on the 1st of January 2021 the *.nmvo.eu was suspended and no request could find its way to the SMVS.
- At 12.44 the same day the Swedish end users and their IT-suppliers were informed about the ongoing incident.
- At 14.24 the same day the problem was resolved, and the Swedish end users and their IT-suppliers were informed about this at 14.54.