Description
Starting at 19:15 UTC on the 15th of March 2021 Microsoft Azure Active Directory Services experienced an outage resulting in Azure authentication errors.
The SMVS services that were already logged in continued to work as expected. The incident was global and it was expected that Microsoft would resolve the issue promptly (within hours).
The problem escalated in the morning the next day and end users experienced connectivity issues due to the global Microsoft incident. At 10.28 Microsoft reported that the incident was resolved and by 11.00 end users in Sweden and other countries started reporting successful connectivity. Some intermittent issues were still happening during the day and the IT-supplier Solidsoft did restart SMVS to fully resolve the issue.
Timeline
- At 20:15 on the 15th of March 2021 Microsoft Azure Active Directory Services experienced an outage.
- At 08:15 on the 16th of March 2021 Microsoft updated the Azure Status page to show that errors were being experienced in attempts to access storage across all Azure regions. The following hours several end users in different countries reported connectivity issues and failure to renew tokens.
- At 09.31 the Swedish end-users and their IT-suppliers were informed about the ongoing incident.
- At 10:28 Microsoft stated that the Azure Active Directory problem had been resolved and was due to Microsoft performing key rotation tasks unsuccessfully. By 11:00 end users were reporting successful connectivity and only intermittent connection issues.